This article explains two common integration issues.
All donations not registered with Double the Donation.
Recurring donations in Double the Donation.
All donations not registered with Double the Donation.
Double the Donation has always identified match-eligible donors in multiple ways, including the corporate email domain, the streamlined search on the donation form, and the full search tool plugin on the confirmation page.
Another important avenue to identify match-eligible donors is the “Unknown eligibility” email stream. This stream sends an email to donors whose employment information is unknown, directs them to a dedicated matching gift page with the matching gift search tool plugin, and then tracks usage of the search tool and updates a donor’s matching gift status accordingly.
Since many donors are initially placed into the “Unknown Eligibility” stream, passing these donations into Double the Donation and triggering out the appropriate follow-up email messaging captures match-eligible donors that would otherwise never have been identified.
Recommended solution: Pass all donations, even those of unknown matching gift eligibility, into Double the Donation.
Recurring donations in Double the Donation.
Corporations will only match donations that have officially been made, meaning that if a donor chooses to give monthly, every monthly donation they make is eligible for a match. In the same way, if a donor pledges a certain amount and pays that amount in installments, companies will not match the full pledged amount, but will match each installment once the payments are made.
To allow nonprofit or educational clients to properly track match eligible donations, and customize their outreach cadence as they see fit, recurring donations must come in as the payment is made.
Issue: Duplicate donation error even when using unique identifiers when testing recurring donations.
Recommended Solution: Ensure the Duplicate Donations exclusion rule is turned off within your Double the Donation account. Do this by logging into your test account, navigating to Settings --> Exclusion Rules and making sure the Duplicate Donations rule is unchecked. Be sure to save your settings. You can also ask your Double the Donation Partnerships contact to do this for you.
